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Donor Information

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Privacy Policy

We want everyone who comes to us, to feel comfortable with how personal

information you share with us will be looked after or used. This Privacy Policy details how we collect, use and store your personal information (this means any information that identifies or could identify you).
The Peace of Mind UK Privacy Policy may change so please remember to check back from time to time. This is version 1 and was last updated on the 3 rd May 2018. When we make any changes to this Privacy Policy, we will make this clear on our website.
We are committed to treating you with respect and openness.

 

1. About Us:
Here at The Peace of Mind UK we are committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.
We are a “data controller” for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”). This means that we are responsible for, and control the processing of, your personal information.
We can be contacted by :

  • Writing to us at Peace of Mind UK, c/o Deborah Belshaw, The Ability Group, Hilton London Syon Park, London Road, Brentford, Middlesex TW8 8JF
  • Emailing to info@peaceofminduk.org

 

2. How we collect information about you
We want to make sure you only receive the communications that are relevant to you, and that could be through visiting our website or receiving emails, post or phone calls from us. We want to make sure you receive the best attention when you book an appointment, make a payment for your therapy or book a room through us.

We collect information from you in the following ways:
When you communicate with us directly: This could be if you ask us about the types of therapy offered, register with us for making an appointment, joining a group, make a donation to us, ask a question about mental health, apply for a job/voluntary positions, or otherwise provide us with your personal information. This will include when you phone us, visit our website, or get in touch via email or post, or in person. It will also include self-referring via our website. We use client management software for collecting and recording your data. Their privacy policy can be viewed here : https://bac-pac.co.uk/security/
This will also include when you interact with us through third parties: This could be if you are referred to us through a third party, like your GP, psychiatrist or community services.
When you visit our website: We may gather general information which might include your name, address, DoB, telephone number and email address.
We also use “cookies” to help our site run effectively. There are more details below – see ‘Cookies’.
We use this information to personalise the way our website is presented when you visit to make improvements and to ensure we provide the best service and experience for you. Wherever possible we use anonymous information which does not identify individual visitors to our website.

 

3. About the Information we collect and why we use it Personal Information
Personal information we collect includes details such as your name, date of birth, email address, postal address, telephone number and credit/debit card details (if you are making a donation), as well as information you provide in any communications between us. You will have given us this information whilst making an enquiry for therapy, paying for a session of therapy or room hire, referring a client or any of the other ways to interact with us.

We will mainly use this information:

  • To process your payments, and verify any financial transactions.
  • To provide the services (eg therapy or PoM group) that you have requested.
  • To update you with administrative messages about your payments or appointments.
  • To communicate with your referring GP, or third party referrer.
  • To keep a record of your relationship with us.
  • Where you work with us, to administer the working arrangement.

If you do not provide this information, we will not be able to process your donation, or register you for therapeutic therapy, join/lead PoM social group or engage your services as a therapist.

 

Sensitive Personal Information
If you share your personal experience, we may also collect this health information. If you provide us with any Sensitive Personal Information by telephone, email or by other means, we will treat that information with extra care and confidentiality and always in accordance with this Privacy Policy. A special note about the Sensitive Personal Information we hold Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a
person’s health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs. If you contact us at Peace of Mind uk through our email or telephone, you may choose to provide details of a sensitive nature.

 

We will only use this information:

  • For the purposes of dealing with your enquiry and providing therapeutic treatment advice.
  • We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others or children contacting us and sharing serious issues such as physical abuse or exploitation.
  • Where you have given us your express consent or otherwise clearly indicated to us (for example, by providing your consent to share your information with third party providers, eg your your GP, your community services referrer, your psychiatrist)

 

4. Profiling: making our work more unique to you
We want to improve how we talk to you and the information we provide through our website, services, and information. To do this we sometimes use profiling and screening methods so that we can better understand our clients, your preferences and needs to provide a better experience for you.

You can of course opt out of this activity at any time. To do this, email info@peaceofminduk.org with the subject line ‘Please stop analysis of my data’ .

 

5. Legal basis for using your information
In some cases, we will only use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you (for example, or because you have self-referred to our practice).
However, there are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interests’. This means that the reason that we are processing information is because there is a legitimate interest for Peace of Mind UK to process your information to help us to achieve our goal of ensuring that everyone whenever we process your Personal Information under the
‘legitimate interest’ lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.
Some examples of where we have a legitimate interest to process your personal information are where we contact you about our work via post, use your personal information for data analytics, conducting research to better understand who our clients are, improving our services, for our legal purposes (for example, dealing with complaints and claims)..

 

7. Sharing your Information
The personal information we collect about you will mainly be used by our staff at Peace of Mind so that we can support you.
We will not sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.
Peace of Mind UK may however share your information with our trusted partners and suppliers who work with us on or on our behalf to deliver our services, but processing of this information is always carried out under our instruction. We make sure that they store the data securely, delete it when they no longer need it and never use it for any other purposes. Some examples of where we may share your
information are with your GP, referring community services, psychiatrist, or university. We enter into contracts with these service providers that require them to comply with Data Protection Laws and ensure that they have appropriate controls in place to secure your information.

 

Legal disclosure
We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.

 

8. Keeping your information safe
We take looking after your information seriously. We will implement reasonable and appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access,
use, alteration, destruction and loss.
Unfortunately the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.
Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or websites that have links on our site may collect personally identifiable information about you. Our privacy statement does not cover the information
practices of those websites or advertisers.
Any payment details which we receive when you make a donation to us are passed securely to Sage. https://www.sage.com/en-gb/legal/privacy-and-cookies/ and iZettle https://www.izettle.com/gb/privacy-policy

 

9. How long we hold your information for
We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, keeping personal records about financial transactions).

 

10. Your rights
You have various rights with regards to the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so by contacting us by email: info@peaceofminduk.org

  • Access to your personal information: You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge. Please make all requests for
    access in writing, and provide us with evidence of your identity.
  • Right to object: You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. Please contact us as noted above, providing details of your objection.
  • Consent: If you have given us your consent to use personal information, you can withdraw your consent at any time.
  • Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.
  • Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
  • Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
  • Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
  • No automated-decision making: Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is
    otherwise permitted by law. You also have certain rights to challenge decisions made about you. We do not currently carry out any automated decision-making. Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.

 

11. Cookies
‘Cookie’ is a name for a small file, usually of letters and numbers, which is downloaded onto your device, like your computer, mobile phone or table when you visit a website.
They let websites recognise your device, so that the sites can work more effectively, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.

How do we use cookies?
We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and also allows us to improve the user experience.

The cookies we use
We use the categorisation set out by the International Chamber of Commerce in theirUK Cookie Guide. We use all four categories of cookies:

  • Strictly necessary cookies are essential for you to move around our website and to use its features, like our shopping basket and your account.
  • Performance cookies collect anonymous information about how you use our site, like which pages are visited most.
  • Functionality cookies collect anonymous information that remember choices you make to improve your experience, like your text size or location. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.
  • Targeting or advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. As such if you visit the Peace of Mind UK website you may then be more likely to see adverts about Peace of Mind UK’s work on other websites as your browsing suggests that this is an area of interest.

No cookies, please
You can opt out of all our cookies (except the strictly necessary ones) But, if you choose to refuse all cookies, our website may not function for you as we would like it to.